This role encompasses several key responsibilities. Firstly, it involves managing the property responsive repairs service, excluding gas and compliance. This includes monitoring the allocation of jobs, work in progress, completions and contractor utilisation. Secondly, the role entails dealing with major repairs, including disrepair claims. Thirdly, it involves overseeing the management of the empty homes/voids service, ensuring that properties are returned in a suitable condition for new tenancies. Lastly, the role includes interacting with customers and resident committees, providing them with updates on performance, engaging in consultation and conducting regular visits to estates.

To be successful in this position, the candidate should possess appropriate academic, professional, or technical qualifications in fields such as housing, surveying, building, or construction. This could include a degree in Surveying, being an Associate or Member of the Chartered Institute of Building or possessing equivalent qualifications or experience. Additionally, knowledge of Construction Design and Management Regulations and other primary Health and Safety Regulations relating to maintenance and construction works is necessary. The candidate should also have experience in overseeing property maintenance and building surveying. Managing and monitoring contractors' work and administering building contracts in collaboration with external partners is another important aspect of the role. Strong written and verbal communication, leadership, organisational, interpersonal, project management and prioritisation skills, IT proficiency and the ability to sensitively negotiate solutions to problems between vulnerable clients, contractors, and others are all desired qualities.