Vacancy overview

Job Description

Are you a creative thinker who can deliver the best possible service to our citizens? Are you passionate about making a positive difference as a public servant at Lambeth? If you are looking for the next stage of your career or are interested in a career change, then read on to find out why there could be a really exciting opportunity in the Parking & Highways Enforcement service for you.

We are looking to employ experience officers for the parking role. As part of Lambeth’s drive towards parking excellence you will be required to contribute to the smooth running of the service, present workable solutions to complex situations, and improve on current processes and policies in order to provide the highest quality service possible to our residents and visitors to the borough.

The role requires you to process appeal cases received against Penalty Charge Notices (PCNs) or the removal of vehicles in line with Lambeth policies and procedures and in accordance with any legislative responsibilities. You will be required to attend Tribunal hearings in person and represent parking in a positive light. Assist in the management of the debt recovery processes and provide a high quality of customer service to required quality and productivity standards.

You must have proven experience of working in a customer service and high productivity driven environment. We already have a fantastic team who are championing the customer experience for our residents, visitors and businesses.

We use industry leading systems and innovative technology to keep our streets safe, enforce against anti-social behaviour and to provide a range of parking options for people who need access to kerbside space.

We embrace flexible working and we have a track record for developing staff; enabling them to move into higher graded posts. Almost 50% of the team are on a higher grade than when they joined the service.

We have a diverse management team and are looking to further embrace diversity as we recruit to a range of new posts.

If you’re enthusiastic, customer focused and passionate about making a difference, why not apply for this or one of the various roles in come join the team.

A✓ Knowledge of the key systems used in Environment, specifically Liberator

A✓ A sound and proven knowledge of Parking and Environmental enforcement legislation, case law and best practice.

A✓ Experience of constructing and presenting persuasive cases in writing and in person.

A✓ The ability to deal efficiently with large volumes of correspondence without compromising on the quality of the response.

 A✓ The ability to investigate complex cases quickly and come to a clear justifiable decision

A✓ Works collaboratively is about helping each other, developing relationships, and understanding other people’s roles. It’s about working together with colleagues, partners, and customers to earn their respect, and get the best results. For example

         • Supports colleagues and provides help and assistance as and when required.

         • Build relationships with key contact to improve service delivery

         • Participates in group discussion, sharing their experience and knowledge

A✓ Communicates effectively is about how we talk, write and engage with others. It’s about using simple, clear and open language to establish positive relationships with others. It’s also about how you listen and make yourself open to conversation. For example

        • Speaks to customers and colleagues in line with the Council’s FRESH values.

        • Ma kes use of communication tools to engage with colleagues from any           locations,

        • Adapts own communication style to tailor your message to your audience.