Vacancy overview

Clubhouse members actively participate in decision-making and in all operational and administrative functions of the Clubhouse and the service it provides to members and visitors to the centre.

Mosaic Clubhouseis an integrated resource centre, providing personalised community support for people with mental health challenges in Lambeth.  Our aim is to create a supportive environment, designed to identify and fulfil individuals’ potential while building routes into the wider community. Members’ work, energy and ideas are needed to make the Clubhouse function. The Information Service is primarily intended as a sign-posting and referral service which serves both the general public and the Clubhouse community.  It sits within the Employment, Education & Information Unit and, like all the other operations of Mosaic Clubhouses, utilizes the skills and resources of members in its delivery.

Responsible for: 

• Day to day delivery of the Information Service.
• Engage members in the delivery of the Info Hub.
• Liaise with the network of organisations that partner and support the Information Service in the delivery of its outcomes.
• Record Information Service activity on our database, Salesforce.
• Record and process new referrals to the daytime service.
• Liaise with the network of organisations that make referrals into the daytime service.
• Make presentations about the Information Service.
• Create and collate materials and resources that make information and support accessible while encouraging people to navigate it independently.

Club House Participation 

• Support Information Service users in gaining access to appropriate community and mental health services, housing and welfare benefits, and advocacy as necessary.
• Liaise with other services appropriate to the Information Hub, attending relevant meetings, as necessary.
• Maintain an up-to-date awareness of mental health and other support services and systems within Lambeth.
• Comply with Mosaic Clubhouse’s policies and procedures in line with Clubhouse International standards, in accordance with all instructions, information and training supplied.
• Work alongside members, respecting and promoting the ethos and philosophy of Mosaic Clubhouse.
• Help members and staff to create a welcoming atmosphere for visitors and members.
• Promote positive understanding and awareness of mental health issues amongst others and promote Mosaic Clubhouse and its model of recovery, within the wider community.
• Attend, participate, and chair meetings within Mosaic Clubhouse, encouraging and facilitating the participation of members in governance and decision making.
• Attend and participate in the social and leisure activities at Mosaic Clubhouse, in the spirit of the Clubhouse philosophy. This will include some evening, weekend and public holiday work, on a rota basis.
• Participate in routine cleaning and maintenance tasks as required.

Unit Support:

• Contribute to the planning and implementation of all activities and programmes hosted by the EEI Unit under the guidance of the EEI Coordinator and the Programme Manager.
• Motivate and engage members in the work of the Info Hub, identifying and delegating tasks, providing supervision and support needed by the members.
• Collect and submit data reports in a timely manner as agreed with the senior coordinator of the Unit.
• Ensure that agreed systems are adhered to in the operations of the Information Service, including data protection.
• Other duties, as may from time to time be agreed with the Chief Executive, and Programme Manager or Employment, Information & Training Coordinator.

• Educated with good passes at A level standard or equivalent.
• Good IT skills.
• Prior experience of working within an information, advice and guidance role.
• Strong verbal and written communication skills.
• The ability to build a convincing argument.
• Research skills.
• Resourcefulness.