Key Accountabilities
• Coordinate the movement of goods for internal and a variety of contractors, from
third-party manufacturers or suppliers to final delivery or construction site(s).
• Maintain effective operation of the day-to-day transport fleet to plan, execute and
manage the effective movement of freight across the country.
• Work with hauliers and agencies to problem solve delivery issues and find workable
solutions.
• Ensure all routes and schedules comply with Drivers’ Hours regulations, the Working
Time Directive, and allowable driving limits.
• Carry out driver debriefs to ensure that the transportation operation runs safely and
efficiently.
• Act as a point of contact for internal and external customers, responding to queries
and providing up to date delivery information.
• Support vehicle routing and planning to ensure deliveries and collections meet
customer expectations.
General Responsibilities
• Plan and prioritise daily workloads, including internal and contractor requirements,
backloads and delivery schedules.
• Plan routes, including multi-drop routes and adapting to weather conditions, road
closures and incidents.
• Select appropriate vehicle types to balance efficiency, cost, and environmental
impact.
• Optimise loads and resources using manual methods and IT systems.
• Process internal and customer jobs, returns, job progress and associated
documentation.
• Arranging vehicle maintenance, inspections and compliance checks.
• Effective use of traffic management systems (TMS) and related technologies.
• Accurate data entry and record keeping, ensuring compliance with GDPR and cyber
security standards.
• Communicate (written and verbal) with drivers, colleagues and customers.
• Understand customer service standards, service level agreements (SLAs), KPIs, and
contractual obligations.
• Ensure escalation procedures, limits of authority and handling driver infringements
are in place.