Vacancy overview

Lambeth Local Contact Tracing (LLCT) has been set up to contact by phone; people who have received a positive test for Covid-19 but who have not completed contact tracing with NHS Test and Trace. LLCT aims to contact these cases and offer welfare support and complete contact tracing. 

The Contact Tracing team will mainly be working remotely through platforms such as MS Teams. The Service will run seven days a week on a shift basis and will record the outcome of interviews in the National Contact Tracing System (CTAS)

The post is initially for 1-year fixed term contract, with a possibility of extension.

Responsible to: Lambeth Local Contact Tracing Senior Contact Tracers

Key Unit Accountabilities
1. To sensitively undertake interviews with Covid-19 cases and perform an initial public health risk assessment of cases identified for contact tracing using standard call scripts and operating procedures
2. To interpret information obtained during interviews with Covid-19 cases and contacts and provide timely, accurate and non-clinical advice following standard scripts, protocols, procedures and guidance.
3. To work autonomously and exercise a high degree of judgement, analysis and fact finding in order to ascertain where individuals have been.
4. To support and reassure contacts in a professional manner.
5. To accurately document all conversations contacts within the National Contact Tracing database.
6. To escalate and refer any challenging or complex cases, incidents, outbreak of Covid-19 via the Lambeth Contact Tracing service standard escalation processes.
7. To provide advice about support available and to make referrals to other services via the Team Leader.
8. To contribute to the development and improcement of the service.
9. To maintain a good working knowledge of the Covid-19 guidance issued by Public Health England.
10. To ensure confidentiality is maintained at all times, particularly when working with or processing personal information.
11. To undertake shift work as required including evening and weekend work (TOIL?)
12. To work flexibly in undertaking the duties and responsibilities of this job, and participate as required in multi-disciplinary cross-department and cross-organisational groups and task teams.
13. To take responsibility, relevant to the post, for ensuring that Council statutes and government legislation is upheld. This includes, amongst others; Management Compliance Charter, Environmental Policy, Data Protection Act, Race Equality Action Plan, Quality Assurance Plan, Health & Safety, Sustainable Construction and Recycling.
14. To undertake any other duties that may be required to meet the demands of the service. These may be varied from time to time to meet the needs of the service.

Key Knowledge

Understanding of the role of contact tracing in containing the spread of infectious diseases

Understanding of and the ability to deliver to the diverse community in Lambeth

Knowledge and understanding of computerised systems including , Word, Windows applications including Teams

Knowledge and understanding of COVID19 and in particular its impact on communities such as in Lambeth

Relevant Experience

E1 Experience of providing front line services to the public

Qualification

A Levels or eqivalent level 3 qualification Please specify if you are fluent in a language other than English (not essential but desirable)

Ability to be able to work during the evenings and weekends as shift patterns demand

Core Behaviours

Focuses on People Is about considering the people who our work affects, internally and externally. It’s about treating people fairly and improving the lives of those we impact. It’s about ensuring we have the right processes in place.

 • Showing empathy for people both in my team and residents.

 • Providing support, advice and guidance to colleagues and residents.

Takes Ownership Is about being proactive and owning our personal objectives. It’s about seizing opportunities, driving excellence, engaging with the council’s objectives, and furthering our professional development.

• Working with teams and service areas to achieve positive outcomes

• Going the extra mile valuing success, being proactive and knowledgeable and taking initiative

Works Collaboratively Is about helping each other, developing relationships, and understanding other people’s roles. It’s about working together with colleagues, partners, and customers to earn their respect, and get the best results.

• Works across teams and networking to seek out mutually beneficial ways of working.

• Working with colleague to monitor and improve services.

Communicates Effectively Is about how we talk, write and engage with others. It’s about using simple, clear, and open language to establish positive relationships with others. It’s also about how you listen and make yourself open to conversation.

• Targeting the message to the audience