Vacancy overview

ML Community Enterprise (MLCE) work to improve the lives of young people and communities who experience difficulty and disadvantage. We help create a sense of pride, inspiration, ownership, well-being and belonging, and provide life-long learning opportunities. We offer a range of holistic services that promote inclusion and demonstrate the value and potential in our communities. We work with a focus on children and young people, together with parents and families to address the primary causes of social exclusion, criminal and risk-taking behaviour.

We run a Youth and Community Centre where we provide safe spaces for young people and communities to be, socialise, create and develop ideas and enjoy activities.

Job Purpose

1. • To develop a vibrant, local community hub that offers a range of spaces and activities.
2. • Establish relationships with local community groups to develop and promote a full suite of community programmes that meet community needs and maximise use of the spaces and facilities.
3. • Work with the Leadership team to develop marketing and communications plans to promote activities, events and Centre facilities, increasing our profile and maximizing income through space hire.
4. • Ensure the Centre is safe, well maintained and offers a positive experience

Duties and Responsibilities

Building Compliance

1. • Organise and Supervise the Centre operatives and volunteers (cleaning and caretaking)
2. • Ensure effective maintenance of the building - including building maintenance and improvement programmes, organising and supervising contactors and others regarding work in the building
3. • Keep abreast of and comply with the organisation’s policies, procedures and standards relating to all aspects of buildings health and safety and fire regulations as directed by the Leadership Team.

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1. • Ensuring the Centre has up to date policies and procedures for using the Centre and taking responsibility to ensure that these are complied with at all times
2. • Managing storage space and equipment use within the building
3. • Report to the Leadership Team any concerns over the building or grounds and ensure that the building is kept at the highest possible standard.

Engagement

1. • Identify and establish strong relationships with local community groups and organisations and directly with local people.
2. • Plan and promote the Centre to this network to ensure maximum utilisation of our available spaces, seven days a week.
3. • Work collaboratively with the MLCE Team to identify new opportunities for events and classes run by our own team, maximising a vibrant programme seven days a week.
4. • Work with the MLCE Team to ensure the timely coordination of regular communications and marketing campaigns around our programme.
5. • Ensure that other team members are familiar with our range of activities and events and have the opportunity to engage in them fully.
6. • Develop volunteer opportunities working with the MLCE Team
7. • Utilize the organisation’s social media channels in the promotion of the programme.

Income Maximisation & Budget Management

1. • Manage the Marcus Lipton Community Centre budget and income in regards to space and facilities hire.
2. • Plan and monitor event occupancy levels to ensure the Centre achieves targets and does not exceed the safe numbers of occupants at any given time.
3. • Efficiently manage existing Users to ensure their continued rental or repeat business.
4. • Prepare and present annual income generation forecasts, supported by monthly and quarterly monitoring and evaluation data.
5. • Provide constructive feedback to the staff team of the customer service experience of our clients to push for improvements and excellence of service

Venue Hire Coordination

1. • Collaborating with service managers and the caretaker/s, manage rotas, to ensure that the Centre operates seven days a week for room hirers.
2. • Ensure that high standards of customer care are achieved in all customer-facing interactions.
3. • Provide constructive feedback to the staff team of the customer service experience of our clients to push for improvements and excellence of service.
4. • When required, ensure any complaints are handled effectively in line with our policies and procedures.
5. • Establish and maintain clear operating systems for room hire and event bookings though online booking and payment systems.
6. • Ensure all records are kept up-to-date and that information is input in a timely and

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1. accurate manner

General

1. • To be a participatory staff team member of ML Community Enterprise.
2. • To attend staff team meetings, supervision, and training, when required.
3. • To ensure that MLCE Equal Opportunities policy is adhered to in daily work practice.
4. • To have a trauma informed approach to the delivery of this role (training provided)
5. • To undertake evening/weekend work as necessary to undertake the role.
6. • To undertake other duties to further promote the objectives of ML Community Enterprise, as directed by senior Managers or the CO-CEOs.
7. • Work with managers to ensure that adequate Safeguarding training is provided to all staff and volunteers as it relates to the building.

GDPR and Data Protection

2. • Maintain the integrity of all personal data; protecting personal data from breaches and maintain the confidentiality of personal data.
3. • Report any data breaches promptly to your line manager.

To apply send your supporting statement and CV to [email protected]

Deadline: Friday, 1st July at 5.00 pm.