This is your chance to become the voice of a much-loved luxury skincare brand as their Community Experience Advisor. Based in London.

You will be the first point of contact for consumers across social media, paid channels, email and community platforms, turning every interaction into a moment that builds trust, loyalty and advocacy. Working within a passionate marketing team, you will bring energy, expertise and warmth to every conversation, from ingredient education to bespoke routine building. If you live and breathe skincare and love making customers feel brilliant, this role puts you right at the heart of the action.

• Respond to customer comments, messages, reviews and enquiries across social, paid, email and community platforms

• Provide tailored skincare advice, product recommendations and ingredient education

• Build bespoke skincare routines and guide customers on product selection and usage

• Foster positive community engagement that strengthens loyalty and brand advocacy

• Identify and share customer feedback, trends and insights with the wider business

• Ensure every communication is professional, accurate and on-brand

• Collaborate with the wider marketing team to elevate the customer experience

• Contribute to the continuous improvement of community engagement processes

You bring proven experience in community engagement or customer-facing communication, with written skills sharp enough to adapt tone while keeping every message on-brand. Your skincare knowledge runs deep, and your interest in ingredients and the science behind them means you can educate online audiences with confidence.

You’re highly organised, brilliant at juggling multiple conversations, and quick to spot the insight behind the interaction. Proactive, self-motivated and solutions-focused, you take real ownership of your work and thrive in a business where ideas are heard and initiative is rewarded.