• To process ticket purchases and exchanges in person, by phone, mail, internet and via any of our authorised third party agencies in a helpful, friendly and accurate manner.
• To actively seek to increase The Old Vic Membership and promote The Old Vic facilities at the point of sale.
• To deal with customer queries in a courteous and diplomatic fashion in conjunction with the Box Office Supervisors.
• To take responsibility for cash payments when working on the counter and accurate cashing up at the end of the day.
• To participate in all training sessions in a positive, willing and thoughtful manner.
• To assist the public and staff alike in finding their required information.
• To ensure that ticket bookings and purchases are carried out and patrons’ data is processed in accordance with the Data Protection Act 1988 and the Payment Card Industry Data Security Standards.
• Any other duties requested by the Head of Box Office, Box Office Manager or Supervisors.
• To promote and comply with current legislation and The Old Vic policies on Diversity, Sustainability, and Health & Safety both in the delivery of services and the treatment of others.
• To undertake any other reasonable duties, commensurate with the level of the post so as to ensure the smooth running of The Old Vic.

• IT literacy with experience of using the Tessitura ticketing software system.

• A proven ability to provide a high level of customer service in an often highly pressurised environment.

• Experience of working in a customer focused environment.

• Interest in the performing arts.

• A proven ability to work as part of a team.

• Excellent attention to detail.