As a Customer Service Apprentice, you’ll develop the skills and experience to succeed in a dynamic, customer-focused environment.

This apprenticeship offers the chance to learn from experienced professionals, strengthen your communication and problem-solving abilities, and play an important role in creating positive experiences for our customers.

Your Responsibilities

Responsibilities include but are not limited to the below:

• Acting as the first point of contact for customers, providing friendly and helpful support.
• Handling enquiries and resolving issues via phone, email, or in-person interactions
• Working with the team to create a positive customer experience at every stage
• Keeping accurate records of customer interactions and feedback
• Collaborating with other departments to ensure smooth service delivery
• Ordering materials and equipment to keep projects on track
• Logging jobs, uploading documents, and keeping systems updated
• Responding to queries and scheduling contractors
• Raising purchase orders accurately
• Preparing clear and concise reports
• Coordinating contractor bookings
• Completing administrative tasks within agreed timelines

To thrive on this programme, you’ll bring:

• An interest in building a career in the built environment
• Enthusiasm for learning and developing new skills
• A curious mindset and willingness to ask questions
• Dependable and professional in approach
• The ability to solve problems and think logically
• Strong organisational and time management skills
• Prioritising tasks to meet agreed deadline

Qualifications

• To be considered for this apprenticeship you will need to have achieved a Grade 4 or C and above in Maths and English
• You must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject.