To provide a seamless service to all internal and external clients
Training on all Concierge desks and Post Room at the Battersea Power Station and moving from one to the other dependant on Operational requirements
You would attend the site everyday as per your day or night schedule, and support the operation when cover is not required
To greet all visitors promptly, efficiently complete all related
Security procedures in a timely manner and offering all appropriate services to ensure a smooth execution of the visitor journey
Escorting guests to appropriate lift lobby’s, lounges and meeting rooms when requested
Switchboard operation
Booking and creating parcels for couriers
To receive, organise and deliver post to internal staff members
Sound knowledge of all Health and Safety areas at each site in portfolio
Maintain standards of housekeeping in the public spaces of the buildings where required and carry out documented checks to ensure consistency of standards in these areas.
Work on a shift rotation that ensures all shifts are covered. Work with other team members to ensure all annual leave is covered.
Build strong relationships with the Estate Management teams and other Service Providers.
Lead by example and encourage a one team approach from all Service Partners.
Be the face and welcome of the properties to all residents, guests, contractors and other visitors on site.
Report any faulty equipment to the relevant person. Report faults in a timely manner resulting in zero disruption to service delivery.
Adhere to all security and building processes and protocols. Report any failures to follow processes and protocols to the relevant person for site.
Manage Residents keys, ensuring strict processes are followed when handing out and auditing keys.
Take time to build rapport with residents to enhance the personalised service
To be responsible for the cleanliness and comfort of the reception areas and lounges
Dealing with enquiries both over the phone, face to face and via email
Dealing with reservations – modifying and managing cancellations
Checking visitors and guests in and out
Managing cloakroom – checks, events and storage
Ad-hoc administration tasks
Dealing with faxes and post
Dealing with any lost property enquiries
Dealing with any taxi bookings for visitors and guests
Ability to manage this reception desk alone and really take ownership of the front of house service as this is what we call a “single site”
Liaising closely with the concierge team here at Office Concierge
Being the first port of call to anyone that is walking in and out of the building
Assisting any contractors or builders that are doing maintenance within the buildings
Managing a busy switchboard at relevant sites