• Act as the initial point of call for all front of house queries; answering and responding to calls, posting and managing the info@ and bookings@ mailboxes, forwarding emails to relevant staff

• Welcome in-person customers to Photofusion; be well versed in the current exhibition and able to answer questions about the Photofusion’s products and services, troubleshoot customer issues and guide visitors around the space

• Support customers in film processing, darkroom, room hire and digital scanning

• Provide support with general day-to-day building tasks

• Manage the provision of office supplies; ordering and purchasing items and organising stock appropriately throughout the building. (e.g. stationary, lightbulbs, cleaning materials etc.)

• Oversee all public facing areas of the building, ensuring it is always organised, safe, clean and tidy. Ensuring waste and recycling is properly disposed of in a regular manner

• With the General Manager, responsible for promoting the facilities and rental spaces, ensuring regular updates on relevant online platforms, newsletters etc.

• Assist staff in the creation and scheduling of content for social media and flyers/posters

• Create twice-monthly newsletters for general mailing list and members list

The Membership and Operations Coordinator is the welcoming face of Photofusion, helping visitors, customers and members make the most of everything we offer.

You’ll be the first point of contact at our front desk, greeting visitors, answering enquiries, and supporting bookings for our film processing, darkroom, and studio facility bookings.

You’ll also help keep our exhibitions, events, and building running smoothly, from organising supplies to lending a hand with installs and openings. Working closely with the General Manager and Director, you’ll promote our facilities and membership scheme, create newsletters and social media posts, and keep our community connected and informed.

This is a great opportunity for someone organised, friendly, and interested in photography or the arts, who enjoys working with people and being part of a creative environment.

• Friendly and approachable with a proven track record of delivering a high standard of customer service.

• An enthusiastic and highly motivated individual who can show initiative.

• Practically minded person with demonstrable organisational skills.

• Good IT fluency and familiarity with a range of software including Microsoft Office Suite, Squarespace and CRMS.

• Marketing and publicity experience.

• Previous experience in an arts/photography/charity role.

• Strong interest in photography, filmmaking or art.

• Experience of developing, disseminating and managing social media content

• Familiarity with Adobe Suite and Canva

• Experience of marketing facilities and room space

• Experience in public-facing support

• Practical knowledge of photographic and filmmaking production.

• Previous experience in front of house or gallery role

Working Days: 3 - Thursday, Friday and Saturdays

Hours: 10am – 6pm.