Vacancy overview

Vacancy Executive Registration Officer (ERO)
Employer HM Land Registry - Croydon
Vacancy type Job
Reference number Exe2025
Form of employment Not specified
Salary / Rate £27,130 - £30,605
Hours 37.00
Published 01/02/2021
Closing date 04/02/2021

Description

Job Title
Executive Registration Officer - Progression Scheme. Progression means we will assess you
at EO level for this role in the recruitment exercise and pay you at AO salary during the
initial 16 weeks of training, which is in line with our internal progression schemes.

Role Purpose
To undertake a range of administrative and casework processing activities to required
service level agreement standards and timescales.
You will process, settle and take casework referrals up to a specific technical level, ensuring
that you contribute to team performance and act on your own development needs. You will
undertake mentoring and coaching activities with other caseworkers to support their
development. If you are asked to take on a line manager role then you will undertake the
full range of line management duties for a team of Registration Officers (RO). You will
balance the requirements of the management and casework role through active
prioritisation and time management. Not all roles will include Line Management duties but
there are plenty of development opportunities.

Duties

Main Duties
Casework:
• Process, settle and take technical casework referrals (Register Create
and Register Update), applying HM Land Registry practice.
• Make sound and considered judgements, using HMLR Practice
Guidance to reach technical resolutions.
• Seek the advice of senior technicians and /or colleagues to deal with
points outside your technical authority or ability.
• Deliver optimal personal performance towards team objectives,
building own managerial and technical capabilities through
continuous learning and acting upon own development needs.
Leadership
• Demonstrate leadership strengths and behaviours in line with HMLR’s
leadership expectations, especially championing a culture of inclusion
and equal opportunity, and challenging inappropriate behaviour in
accordance with the Diversity and Inclusion policy.
• Maintain full awareness of office and agency wide aims, and ensure
that you understand the standards required in your role.
• Participate in embedding any changes identified as part of local or
national initiatives, ensuring that you adopt and maintain standard
operating procedures.
• Support on office wide leadership matters and local changes as
appropriate.
If you are asked to take on a Line Management Role:
• Apply HM Land Registry policy in a sensible, appropriate and
consistent way, taking advice and guidance from others where
required.
• Manage staff inclusively in accordance with HMLR cultural aspirations.
• Undertake regular 1-2-1 discussions with the ROs that you hold line
management responsibilities for.
• Build capability and commitment to effective performance in the team
through ongoing coaching and development and the adoption of best
practice.
• Ensure all relevant Health & Safety management duties are
undertaken promptly and conscientiously.
• Communicate regularly and appropriately with team members
ensuring important corporate or office information is delivered in a
timely way and is understood, recognising the current demands of line
managing remotely.

Essential criteria

Ability Criteria:

• Verbal Reasoning; the ability to think about something in a logical
way, in order to form a conclusion or judgement, based on written
information.
• Casework: the ability to process information from a range of sources,
and use initiative to analyse situations effectively. Use judgement and
decision making abilities in relation to a range of scenarios
caseworkers are likely to encounter in the Civil Service, and attention
to detail and ability to work quickly and accurately under timed
conditions.
• In the event of a high volume of applications we may raise the pass
benchmark on both these tests.

Essential Experience Criteria
• Experience of solving problems using available data or information.
• Experience of working to required service level agreement standards
and timescales.
• Excellent attention to detail and ability to make sound
judgements/decisions based on available evidence.
• Experience of working as part of a team to deliver common goals.
• Effective organisational skills and ability to prioritise work
• Effective communication skills, taking account of appropriate styles
and methods
• Experience of coaching, mentoring and developing others and
motivating and engaging individuals to achieve a common goal

Behaviours
• Making Effective Decisions
• Working Together
• Delivering at Pace
• Developing Self and Others

Documents

  • No documents available

This vacancy is closed and is no longer taking applications