Vacancy overview

Vacancy Front of House Manager - LIPS
Employer Wandsworth Work Match
Vacancy type Job
Reference number Fro6671
Form of employment Full Time
Salary / Rate £50,000 - £50,000
Hours Not specified
Published 13/03/2026
Closing date 20/03/2026

Description

The Front of House Manager ensures a seamless, high-quality experience for every patient from arrival to departure. This role bridges hospitality and healthcare, maintaining excellent service standards, smooth patient flow, and compliance with clinic protocols under CQC and internal governance frameworks.

Duties

  • Lead the Front of House (FOH) team to deliver a welcoming, professional, and compassionate patient experience.

  • Oversee reception, appointment coordination, and waiting area management to ensure efficiency and comfort.

  • Anticipate patient needs and resolve issues promptly with tact and discretion

Essential criteria

            Experience in hospitality, hotel management, or premium service environment    
  • Proven ability to manage a small team and maintain service standards under pressure.

  • Strong interpersonal and communication skills, both face-to-face and written.

  • Excellent organisation, multitasking, and time management skills.

  • Understanding of administrative and compliance requirements in regulated environments.

  • Confident using digital booking, CRM, or electronic medical record systems.

  • Collaborate closely and proactively with the Head of Patient Service Delivery, maintaining clear, consistent communication through multiple channels, aligning on shared goals, and coordinating workflows to ensure seamless service delivery and an optimal patient experience.

Desirable criteria

  • Previous experience in a medical or healthcare setting or familiarity with clinical workflows.

Additional information

  • Warm, professional, and composed under pressure.

  • Keen attention to detail with a proactive, problem-solving mindset.

  • Demonstrates discretion, empathy, and service integrity always.

  • Open to learning and adapting to a medical environment.

Documents

  • No documents available
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