An opportunity for a Retail Manager at the British Museum, where retail is part of the visitor experience.

This is a full-time, ongoing temporary position for an experienced Retail Manager ready to take ownership of day-to-day shop floor operations across a multi-site retail environment.

You will lead with confidence, drive performance and develop your team to deliver an exceptional retail experience at every touchpoint.

• Managing shop floor operations, presentation and standards across all on-site retail spaces

• Driving sales and profit KPIs while delivering a world-class visitor retail experience

• Leading, coaching and developing a team of up to ten, including annual appraisals

• Overseeing stock display, merchandising and product presentation

• Ensuring full operational shift cover across Monday to Sunday

• Managing retail turnover and contributing to cost efficiency initiatives

• Supporting back-office functions and deputising for Manager positions as required

• Playing an active role within the wider venue operation

You bring proven retail management experience, a commercially sharp mindset and the kind of positive, outgoing energy that lifts a team. You understand how to balance targets with an exceptional customer experience, and you thrive in a dynamic, visitor-facing environment.

You will have managed a multi-site retail operation with a combined annual turnover of at least £5 million, and you are ready to bring that experience to a venue where every interaction matters.

Strong leadership, clear communication and a genuine passion for retail excellence are essential.