WHO IS VERTUS?

 Vertus is part of the Canary Wharf Group, one of London’s great landlords. Over the last 30 years the Group has serviced the world’s blue chip corporate and retail tenants whilst undertaking the design, construction and management of the ever-growing Estate.

 Canary Wharf Group has built this reputation by providing exceptional service through estate management, building management, public space management and security.

 The Vertus team will manage all aspects of the Build to Rent assets on the Estate, as well as the initial management during the final construction programme and handover period. The Vertus portfolio currently consists of three assets which are under construction totalling 1,137 apartments.

 The team will be based on site and will be comprised of a core group of experienced specialists and individual building management members, dedicated to the lettings and management of both the building and the apartments.  This team will have a comprehensive track record of delivering excellent service and will be dedicated to meeting the needs of their customers and residents.

The Vertus team will be dedicated to providing a superlative service to residents, 24 hours a day and 365 days per year.

THE ROLE

 Vertus are looking to recruit a Negotiator to join our Leasing Team. Reporting directly to the Leasing Manager, you will ensure that residents (tenants) have the best rental experience and consistently deliver the highest levels of customer service, becoming a Vertus brand ambassador.

    MAIN RESPONSIBILITIES

• Responding to website, portal and telephone enquiries
• Qualifying leads
• Capturing source of enquiries
• Matching prospective residents to available properties
• Booking viewings
• Conducting viewings
• Obtaining feedback
• Negotiating offers
• Advising prospective residents of Customer Journey and requirements
• Passing Resident over to Tenancy Management team with full information
• Assisting with progress of tenancy progression where necessary
• Conducting Right to Rent on prospective Residents
• Complying with GDPR requirements
• Attending events such as Mall Pop Ups

• Level 3 ARLA Qualification desirable but not essential
• 1 Year property experience experience
• Friendly telephone manner
• An understanding of the Build to Rent market
• Self-Motivated
• Target driven
• Works well under pressure
• Team player
• Exceptional Customer Service
• Strong customer focus, high accuracy, good attention to detail with excellent organisational and prioritisation skills. Strong written and verbal communication skills.
• An honest and trustworthy individual with an exemplary track record.
• The incumbent must have an appreciation of the importance of customer service and how this is applied in the context of Canary Wharf.