Vacancy overview

Vacancy PLANNER (PART TIME)
Employer Fortem
Vacancy type Job
Reference number PLA3069
Form of employment Not specified
Salary / Rate £11.95 - £0 per Hour
Hours Not specified
Published 06/01/2023
Closing date 27/01/2023

Duties

The role requires you to:

• Allocate work to trades people within given time scales
• Resource work efficiently by being aware of tradespeople’s availability and knowing where they are at all times
• Promote and maximize 1st time fix
• Management of ‘Impact Diary’ or equivalent through updates of Impact and DRS appointment slots according to resource available
• Monitor and report service delivery issues to senior service controller
• Manage, move and reschedule jobs to ensure that service levels are met, minimise travel time and to ensure available resources for delivery
• Ensure diary commitments are reflected with WIP report analysis and make necessary changes to reflect desired results
• Conduct daily check to ensure tradespeople are fully using their PDA’s
• Produce client reports e.g. H+F Oracle report and service failure report
• Manage appointments and an appointment system
• Dealing with complaints

Essential criteria

Essential:
Ability to work well under pressure
Ability to engage people and build strong working relations with trades, colleagues, client and managers

Desirable:
Previous experience working in a
Planning, Customer Service or Call Centre role
Experience in social housing repairs and maintenance
Trade experience for problem diagnosis
Understanding of job costing

Fortem embraces diversity in the workplace and encourages applications from all sectors of the community.

Documents

  • No documents available

This vacancy is closed and is no longer taking applications