Responsible for the day to day operation of a consistently high quality reception service, ensuring all queries in person, via telephone or email are dealt with from a position of knowledge and in a highly professional manner.
Responsible for ensuring the delivery of an efficient and effective operational and reception service for the accommodation estate; encompassing the provision, rental and maintenance of accommodation.
Allocates accommodation in accordance with the residential accommodation policy or lodge placement guidelines; maintaining occupancy levels and abiding by any interim procedures to increase them.
Responsible for maintaining accurate data entry for all departmental systems, ensuring that physical and electronic records are filed, audited and archived accordingly.
Ensures that all repairs and maintenance issues are logged and dealt with effectively, to enable these issues to be resolved expediently.
Develops and contributes to the continuous improvement of the service, increasing client satisfaction and flexible working practices; prepared to offer support and cover on a cross-site basis if necessary.
Responsible for the day to day operation of a consistently high-quality reception service, ensuring all queries in person, via telephone or email are dealt with from a position of knowledge and in a highly professional manner.