Vacancy overview

About Us  

akt is the UK’s national LGBTQ Youth Homelessness charity. We provide safe homes, mentoring, and support to ensure that no young person needs to choose between a safe home and being who they are. 24% of young people facing homelessness in the UK identify as LGBT (National Scoping of LGBT Youth Homelessness, akt, 2015) and 78% of LGBTQ+ young people cited an absence of family support (The LGBTQ+ Youth Homelessness Report, akt, 2021). The charity was founded in 1989 and operates service centres in London, Manchester, Newcastle, Bristol and works online through a Digital Service to offer support to young people outside of our four office regions. akt works with over 800 vulnerable young people a year providing both face to face and online assistance.

The Team 

This role sits within akt’s Digital team and is supervised by the Digital Services Manager. Other members of the team include Case Workers with a geographical focus. 

Job Summary 

• To assist the Digital Services Manager with establishing and embedding akt as a service across the UK promoting the organisation to external agencies through presentations and networking events.
• Assist the Digital Services Manager is overseeing day-to-day operations including casework, live chat, resources and safeguarding. 
•  Deliver a live chat service as part of akt’s core offer.   
• To carry out holistic assessments of the needs of young LGBTQ+ people who are homeless, vulnerably housed, or in a hostile environment, and to provide advice, support, ongoing casework and advocacy to resolve housing or related issues.  
• Offer support to volunteers and social work students to welcome them and integrate them within akt Services team 
• Contribute to and maintain resources and signposting routes to enable young people to engage with appropriate services 
• Finding accommodation options and housing solutions for young people and being creative in sourcing new accommodation routes and building relationships with accommodation providers in cooperation with the services team.  

More details about the role can be found in the job information attached to this vacancy. We've also included a separate attachment that details staff benefits. 

Interviews: Thursday 13th March 2025