Vacancy overview

The role holder will develop operational excellence and best practice; optimizing our service and value offering to customers to achieve performance targets. You will bring innovation and ensure a high-performance culture within your remit. This is an active and visible role requiring strong communication competence in addition to procedural knowledge and adherence. Client, occupier & service provider interaction is significant and excellent relationship management skills are required.

• Assisting the Supervisors & Manager of creating & maintaining a Security strategy that meets the client’s expectations and company vision.

• This role will require significant interaction with clients, occupiers and fellow service providers. As well as interaction with external clients and stakeholders.  

• Ensure that the building’s ‘One Team’ ethos is being pioneered throughout.

The Security Officer is responsible for the security, safety and welfare of building/estate inhabitants and visitors. The Security Officer will protect the assets in the building by maintaining a vigilant, pro-active security presence to minimize security risks to people and property.  They will need to be able to spend reasonable periods of time during a 12-hour shift both on patrol and standing on post.

• Ensure full understanding of the emergency procedures.

• Ensure full understanding of the assignment instructions. 

• Ensure their post is correctly manned at the specified times. The includes being on post at the latest, the start time of your shift. 

• Ensure all equipment under their responsibility is serviceable and in good working order, escalating to the Supervisor if not. 

• Ensure all instructions, both written and verbal are adhered to. 

• Previous experience not essential. 

• Self-motivated and able to work on own initiative, often in challenging situations, as well as being a collaborative team player who will support colleagues and provide ideas to improve the whole team effort.

• Customer focused with a strong knowledge of customer service skills.

• Demonstrate a strong aptitude for multi-tasking.

• Strong communication and influencing skills.

• Excellent understanding of visitor management systems. 

• Excellent written and verbal communications.

• Previous experience of Microsoft Office.

• SIA Licence (Door Supervisor/Security) – Essential  

• Emergency First Aid at Work – Desirable  

• Fire Marshal/Fire Warden qualified – Desirable  

• Customer Service Qualification – Desirable  

Heath & Safety Qualification – Desirable

• Undertake all training courses/modules requested. Such as emergency first aid.

• Provide first aid services (if qualified) to tenants, visitors, colleagues or members of the public.

• Assist in the induction and training of new team members.

• Provide any security related reports, as requested by the Supervisors and/or Manager.  

• Completing additional reports for Security Manager and Client Health & Safety Executive when requested.