Vacancy overview

JOB TITLE: CCTV Controller- Supervisor

LOCATION: Waterloo Station

CONTRACT: Full-time permanent

PAY RATE: £13.63 per hour

ROLE OVERVIEW AND PURPOSE: Shift Pattern 4 on, 4 off , 7 am to 7 pm and 7 pm to 7am The CCTV Officer is accountable to the Facilities Manager for the support, management, and delivery of security within the shopping center environment. They will ensure exemplary standards of security and customer service is always provided to the client and visitors to the site.

• Manage all control room procedures in line with the CCTV codes of practice.
• Support and provide guidance to other site-based Centre staff.
• Supervise Security Officers to ensure that company procedures are always followed and adhered to.
• Liaise closely with statutory authorities and security manager with dealing with incidents and the provision of information.
• Continuous management and monitoring of CCTV, Fire Panels, Intruder Panels, and associated specialist security equipment.
• Continual management and monitoring/policing of site radio systems.
• Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company policies.
• Controlling and prioritizing incidents ensuring all key personnel are always kept fully informed and agreed escalation procedures are followed.
• Diligent management and maintenance of records/reference materials including Health & Safety records.
• Incident reports, and site occurrence book.
• Ensuring strict compliance to GDPR and associated regulations.
• Manage and monitor access & egress to and from the service yards and management office.
• Ensuring that the shopping centre is a safe and non-threatening environment for all customers and site staff.
• Support the Facilities Manager in ensuring standards are continually reviewed and improved upon.
• Provide regular liaison and timely feedback to the management team on all aspects of service
• delivery, implementing effective solutions and corrective action to enhance the service.
• Provide professional advice and support to the Security Team Leader in security related matters.
• Maintain standards and welfare amongst all team member accordance with the company policies and values.
• Report to the Facilities Manager any event that may be detrimental to the fulfilment of the provision of security on site.
• Support the Facilities Manager to ensure the necessary security audits are undertaken and any noncompliance highlighted and managed to completion.
• Cover security patrols as and when required.
• Manage excellent relationships with our client, our suppliers, and other partners.
• Interact with all visitors/tenants within the shopping centre, delivering first class customer
• focused service.
• Be professional, pleasant, friendly, courteous, and helpful always whilst carrying out duties to the
• highest standard.
• Ensure exemplary standards in personal grooming, strictly adhering to the site uniform
• requirements.
• Deal efficiently and effectively with emergencies including but not only, fire and bomb scares
• ensuring the Centre Team are always kept fully informed.
• Aid third party contractors/visitors ensuring all site procedures/policies are adhered to.
• Ensure a timely response to all security issues and events.
• Be available to cover at least 1 additional shift per month as required to cover absence.
• Any other reasonable duties as requested by your line manager

• This is a Dual Role and both SIA and CCTV license is required. It is also essential for the candidates to have First Aid Certificate

• Excellent organisational skills with the ability to balance competing priorities and workloads.

• Excellent written and verbal English communication skills.
• Able to work unsupervised and take responsibility.
• Able to remain calm under pressure.
• Adaptable and flexible in approach to work required.
• Willingness and ability to work as a member of a team.
• Report writing/Presentation skills.
• Excellent observational skills.
• Good understanding of working fire panels and BMs system