ABOUT THE ROLE
We are seeking a Casual Gallery Assistant to provide a world class visitor experience for all of our audiences. You will deliver high standards of visitor service by using your knowledge of our collection and temporary exhibition programme, communicating this enthusiastically with the skills and passion needed to do so effectively, whilst ensuring public safety and security of the building and its contents.
MAIN DUTIES Visitor Service
Proactively welcome, orientate and support visitors in the galleries, in order to help them to get the most from their visit.
Enhance the visitor experience by demonstrating knowledge of the permament collection, current and planned exhibitions, shop stock, café information and the local area in a friendly, genuine and helfpul manner. Tickets, Membership, and Retail Sales
Using our CRM system, selling Admission tickets, and items in our shop. This will involve up-selling and keeping an up-to-date knowledge of our product range and ticket offers.
Knowledge of our Friends Membership and the benefits that come with the tickets, ensuring that the best value ticket/membership is sold Security and safety
Remain vigilant and alert whilst on duty in order to provide a high level of security, for the protection of the collection from damage (deliberate or accidental) and theft. Be aware of any permanent or temporary hazards to visitors’ and colleagues’ safety and take appropriate action.
Politely enforce the gallery rules.
JOB DESCRIPTION PERSON SPECIFICATION Essential attributes:
Experience of working with the public in a visitor-facing role
Commericial, retail or sales experience
Excellent communication skills
Excellent team-working skills
Good IT skills
Friendly, helpful and enthusiastic disposition
Flexible approach, willing to take on a variety of tasks
Available and willing to work weekends, evenings and Bank Holidays Desirable attributes:
Knowlegde of and interest in Art
Experience of the security involved with the daily runnig of a world-class Art Gallery
Foreign language skills
Previous experience of operating electronic tills (full training will be provided)
Training in First-Aid
Training in public speaking, storytelling, or presentation skills
Knowlegde of the local area, the collection
Experience of events held in a gallery setting Emergency procedures
Take appropriate action, according to training provided, in an emergency. General Assistance
Being flexible and assisting in the general operations of the Gallery.
This is not an exhaustive list of duties and the Gallery’s management may, at any time, allocate other tasks which are of a similar nature or level.