DWP is looking for
customer-focused and committed individuals to train as Work Coach Executive
Officers, and deliver an exceptional public service to people who need support.
As a Work Coach, you’ll
have the empathy and compassion to help people and their families towards
financial independence through work. You’ll also have the capability and
dedication to ensure they can claim the support they need on that journey.
Job
description
Work Coaches use a
combination of digital, telephone and face to face contact with customers,
employers and colleagues.
The Work
Coach role typically involves:
Working with an assigned
caseload of Universal Credit, Jobseekers Allowance, Employment Support
Allowance & Income Support claimants for whom you will be responsible,
providing consistency and continuity of service.
Offering quality,
dynamic, flexible advice and support to underpin each claimant’s personalised
commitment to job search actions, and supporting them to develop the skills and
behaviours they need to job search effectively in a largely digital world.
Looking for ways to help
customers that puts their needs at the centre of the process. •Building a
positive relationship with customers that encourages, motivates and builds
trust, reinforcing positive behaviours.
Simplifying complexity
and adapting communications to suit customers, encouraging the completion of
positive steps to work and setting stretching goals.
Proactively developing
in-depth knowledge of the local labour market and provision, recognising the
roles that our partners and employers have in helping our customers secure
employment.
The ability to
confidently use Digital services, navigate and coach others to use digital job
search tools i.e. job search websites, email and social media.
Promoting the benefits
of customers planning their own Work Search or Work Preparation Activities.
Upholding the principles
of Social Justice; by supporting customers through difficult times, offering
them sound advice, providing them with relevant tools and building their
confidence.
Supporting Universal
Credit customers to make the most of their work and earnings potential and
become financially independent.
Being accountable for
the level, frequency and intensity of contact you have with each claimant by
managing your own diary.
Making timely decisions,
based on customer needs, and referring them to appropriate support.
Being accountable for
the decisions you make during interviews with claimants to help move them back
into sustained employment or prepare for work.
Responsibilities
To be successful you
will need to demonstrate effective communication skills across a wide range of
diverse customers, along with the ability to understand and translate complex
information into simple explanations for the customer. You will also need be
able to learn to use a range of computer systems, as well as coach others to
use digital work search tools. You’ll be required to handle telephone queries
and will need to be able to manage difficult situations and conversations.
Apply before
11:55 pm on Wednesday 8th July 2020
This vacancy is not being directly managed by Opportunity Lambeth, and
you are required to complete an online application form in order to apply.
To go directly to the employer’s website to start your application,
Click here:
https://www.civilservicejobs.service.gov.uk/csr/jobs.cgi?jcode=1678390
If you would like some help in applying for this position, click ‘Apply
Now’ to complete our short form, and one of the Opportunity Lambeth team will
be in touch.