Role Responsibilities
1. To carry out all types of painting and decorating activities both internally and externally,
including drainage, fencing, decorating, small maintenance tasks, demolition and
alteration works and remedial works in order to complete projects to the customer or client
satisfaction as directed by your line manager or other nominated designate.
2. Undertake associated duties as agreed in the flexible working agreement in order to
contribute to DLO first fix KPI.
3. Ensure all painting and decorating activities completed are of a high quality, are compliant
and adhere to painting and decorating standards and meet all legislatory, H&S and
regulatory standards
4. Plan and organise work in an economical and effective manor, making the best use of your
available time, plant, transport and materials in accordance with specified company priority
response times.
5. To operate within a scheduled appointment system including liaison with customers, other
team members in order to effectively undertake works.
6. Use all necessary painting/decorator tools plant and equipment associated with the post
and painting/decorator duties undertaken.
7. Manage materials as effectively as possible with regards to minimising waste, choice of
specification and logistics.
8. Operatives with a minimum of 3 years relevant trade experience to undertake the
supervision and training of apprentices, trainees or other employees as assigned to
effective standards and specifications.
9. To undertake pre-measuring work in order to assess works required and ensure its
completion.
10. Use a company issued PDA where provided to carry out the job role, e.g. receiving
instructions, accurately completing works orders, general communications and ordering
materials. Where there is a requirement complete any necessary paperwork related to the
repair.
11. Take ownership for each repair updating the customer with reasons when it is not possible
to complete a repair immediately. Communicate with call centre / DLO Supervisor to agree
arrangements with customer to complete the repair.
12. To drive company vehicles in a careful professional manner and take care of your allocated
vehicle by completing weekly inspections and weekly cleaning of vehicle, in accordance
with all company procedures.
13. Maintain and operate an agreed range of stock and equipment within the vehicle provided
to ensure there is suitable stock available to achieve first fix targets.
14. Develop excellent relationships with tenants / leaseholders and deliver high quality service
to achieve high levels of customer satisfaction. Develop and maintain relationships with
other stakeholders whilst providing the works service.
15. Interact with the other contractors to ensure that repairs are met by the appropriate team
and that the customer is always aware who is carrying out the repair.
16. Undertake individual or corporate training and development in association with your role
and duties.
17. Liaise as required with customer services advisors, other area of the business or
contractors to ensure the work is properly co-ordinated and the necessary works are fully
completed.
18. Ensure the compliance of all minimum standards of work, customer care requirements and
key performance measures in undertaking the role.
19. Be aware of risk assessments and method statements relating to own area of work and to
work in safe manner taking account other people’s health and wellbeing.
20. Ensure the observance of all statutory and local safety, health and environmental
precautions and report immediately any accidents or breaches of safety procedures to
your line manager in accordance with the company policies.
General painting and decorating duties:
• Evaluating the size of the area to be painted and providing an estimate on time and
resources required (including labour and materials)
• Erecting or installing scaffold towers, work platforms and stepladders and other support
structures
• Preparing work areas and protecting surfaces not requiring painting with covers or
sheets
• Preparing areas to be painted - e.g. removing old paint, levelling surfaces, filling in
cracks and holes etc.
• Painting and decorating interior walls and ceilings using lining and wallpaper, brushes,
rollers and other tools. Painting exterior walls using lining and wallpaper, brushes, rollers
and other tools.
• Executing artistic decorations, effects and patterns etc.
• Applying coatings, coverings and claddings on external walls
• Applying varnishes
• Inspecting painted surfaces and rectifying any flaws or defects
• Removing tools and supports and cleaning work areas