Welcome visitors from across the globe at one of the world’s most visited cultural institutions.

You’ll be part of a Visitor Experience Team – on a 10 month contract – at the heart of a busy, world famous visitor attraction. Every day brings new faces, new questions and new chances to make someone’s visit unforgettable.

• Welcome a diverse range of visitors and help them find their way around

• Proactively engage with visitors to make sure they get the most from their visit
• • Manage visitor flow and queuing with a calm, friendly approach
  • • Follow policies and procedures to keep everyone safe
    • • Assist with emergency evacuations when needed
      • • Resolve visitor issues quickly, or escalate to the Duty Manager
        • • Work closely with teams across Learning, Security and the Café
          • Greet visitors on arrival and set them up for a great visit
          • Support opening and closing procedures
          
          
        
        
      
      
    
    
  
  

• Previous experience in a tourist venue or customer facing role

• Excellent customer service skills and a genuine warmth with people

• A positive, proactive attitude that doesn’t waver under pressure

• Strong communication skills across all ages and backgrounds

• Comfortable working in a fast paced, ever-changing environment

• Flexibility across weekdays, weekends and occasional evenings

• A second language is a bonus