Vacancy overview

Vacancy Front Office Manager ( Fixed term - Maternity Cov)
Employer Hampton by Hilton London Waterloo
Vacancy type Job
Reference number Fro5544
Form of employment Full Time
Salary / Rate £36,000 - £36,000
Hours 10.00
Published 18/11/2025
Closing date 30/11/2025

Duties

  • Team Leadership & Development: Manage, coach, and motivate the Front Office team to deliver outstanding service. Oversee scheduling, training, and performance reviews.
  • Guest Experience: Ensure all guests receive a warm welcome and efficient check-in/check-out process. Handle escalated guest queries and complaints promptly and professionally.
  • Operational Excellence: Maintain compliance with Hilton brand standards and health & safety regulations. Monitor daily operations, including room allocations, billing accuracy, and cash handling.
  • Digital & Technology: Drive adoption of Hilton Honors digital check-in and mobile key initiatives. Ensure systems (PMS, POS) are functioning and staff are trained.
  • Financial & Reporting: Manage Front Office budgets, control costs, and report KPIs. Prepare daily revenue and occupancy reports for management.
  • Collaboration: Work closely with Housekeeping, Maintenance, and F&B teams to ensure seamless operations. Support Sales and Reservations with accurate room inventory and upsell opportunities.

Essential criteria

  • Previous experience as a Front Office Manager or Assistant Manager in a hotel environment.
  • Strong leadership and people management skills.
  • Excellent communication and problem-solving abilities.
  • Proficient in hotel PMS systems ( OnQ will be an advantage) and Microsoft Office.
  • Knowledge of Hilton brand standards and Hampton service culture is an advantage.

Additional information

Please note this is fixed term contract for maximum of 9 months 

Documents

  • No documents available
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