Vacancy overview

About the Job

The Work Coach holds a key role in the Department for Work and Pensions as you will be helping people and their families towards financial independence through work and enabling them to get the support they need as they move towards this ambition.

Work Coaches are customer focused, dedicated individuals with empathy and compassion and able to deliver an exceptional public service to people who need support.

You will use sound judgement to help people through some difficult, challenging times in their lives and your tailored coaching can make a huge difference to their ability to find, stay in and progress in a job. You will work collaboratively and proactively across a range of work areas in the Department, as well as in your local community to find support and plan positive next steps for a wide range of people, including some of society’s most vulnerable people.

As a Work Coach you will also receive a tailored learning and development programme to build your knowledge and skills.

If you’re looking for a career that makes a clear and positive difference to people’s lives, then being a Work Coach may be an ideal role for you!

You can find out more here - https://dwpjobs-workcoach-microsite.co.uk

Job Description

The Work Coach role is wide-ranging and diverse. You will be working with customers, employers and colleagues through a combination of digital, telephone and face to face contacts on a daily basis.

Some of the main activities are set out below:

• Providing support to Universal Credit, Jobseekers Allowance, Employment and Support Allowance & Income Support customers.

• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world.

• Building positive relationships with customers that encourages, motivates and builds trust.

• Developing an in-depth knowledge of local employment opportunities, recognising the roles that our Partners and Employers have in helping our customers secure employment.

• Making timely decisions, based on customer needs, and referring them to appropriate help and support.

   

Responsibilities

To be successful you will need to demonstrate effective communication skills across a wide range of diverse customers, along with the ability to understand complex information and give explanations to the customer. You must be able to navigate a range of computer systems to action tasks as well as coach others to use digital work searching. You’ll also be required to handle telephony queries and have the ability to manage difficult situations.

Behaviours

We'll assess you against these behaviours during the selection process: Communicating and Influencing Managing a Quality Service Making Effective Decisions

Responsibilities

To be successful you will need to demonstrate effective communication skills across a wide range of diverse customers, along with the ability to understand complex information and give explanations to the customer. You must be able to navigate a range of computer systems to action tasks as well as coach others to use digital work searching. You’ll also be required to handle telephony queries and have the ability to manage difficult situations.

Behaviours

We'll assess you against these behaviours during the selection process: Communicating and Influencing Managing a Quality Service Making Effective Decisions