Vacancy overview

Vacancy Portering Team Leader
Employer Guy's and St Thomas' NHS Foundation Trust
Vacancy type Job
Reference number Por6828
Form of employment Full Time
Salary / Rate £34,186 - £37,389
Hours Not specified
Published 05/08/2026
Closing date 07/08/2026

Description

To be first line manager for Porters, Dispatchers and Supervisors. To ensure that shifts are adequately covered. That sickness, annual leave and disciplinary matters are managed in accordance with Trust and departmental policies. 

This includes overseeing the Portering task management system, ensuring all work is allocated in a timely fashion and any issues are rectified to avoid any disruption to our patients or service users. This will include a proportion of Supervisor/Dispatching duties during times when existing Supervisors/Dispatchers are busy, unavailable or on breaks or for any reason designated by the Portering Manager. To lead the General Porters and Supervisor/Dispatchers on all aspects of their work, ensuring the highest levels of performance are met consistent with the Trust Core Values as set out above. In addition, to support Portering Management in the smooth running of the Portering Department.

Duties

Support in the day-to-day delivery of an effective Portering Service, ensuring that there is an integrated approach and that customer requirements are delivered in line with service level agreements, highlighting issues to the Portering Manager/Senior Leads when the service is falling short of requirements.

Closely manage Porters and Dispatch Supervisors through regular performance and appraisal meetings and agreeing SMART objectives.

Management/Monitoring of weekly compiled team Rota’s, to ensure there is always sufficient cover. Monitoring individual staff adherence with their Rota shifts, addressing any instances of lateness or misuse of the attendance monitoring system e.g. clock cards.

Responsible for the management of sickness absence & Annual leave reports to the Portering Manager.

Responsible to the Portering Manager for ensuring that there is effective cover at all times at all levels within the Portering function, and that there is adequate day, night and shift staff cover. Ensures minimum staffing levels are maintained.

Motivate and develop staff in conjunction with the Portering Manager and co-ordinate the training requirements of the team in line with the objectives and any staff development initiatives either internally or externally.

Essential criteria

  • Experience working with the general public

  • Experience in working in a large organisation.

  • Portering/Dispatcher Experience
    • Excellent interpersonal and communication skills
      • Ability to motivate self and others
        • Ability to work on own initiative
          • Ability to communicate well within own team and pass on relevant information in a timely fashion.
            • Relevant level of operational experience in delivering effective patient logistic services.

Required qualifications

  • Educated to ‘NVQ’ Level standard or equivalent experience

  • Good command of the oral and written English language

  • Good reading and writing skills

Additional information

  • Able to work various hours and shift patterns

  • Ability to deal with conflicting duties and to organise and prioritise own and team workload.

  • To be physically fit – The role requires regular walking around the hospital site and will involve manual handling duties.

  • Ability to take instruction under potentially difficult circumstances

Documents

  • No documents available

This vacancy is closed and is no longer taking applications