Vacancy overview

About Canary Wharf Group

Canary Wharf Group (CWG) is the developer of the largest urban regeneration project in Europe. CWG develops, manages and currently owns interests in approximately 7.5 million square feet of office space, 0.9 million square feet of retail and over 1,000 Build to Rent apartments and 395 affordable units. 

CWG is the largest sustainable developer in the UK with over 11 million square feet of sustainable certified buildings. CWG also excels operationally as it purchases 100% electricity from renewable sources since 2012 and zero waste to landfill since 2009.

CWG has created a 24/7 city where people can live/work/play on the Canary Wharf estate and enjoy all the benefits: great transport links, access to green spaces and waterside living; and a wide range of amenities including an award-winning arts and events programme. Canary Wharf’s retail offering comprises over 300 shops, including grocery stores, pharmacies, health clubs, bars and restaurants, all within 15 minutes’ walk.

The Company’s current £1.3bn construction activity is composed of 500k square feet of commercial properties and over 1,100 new homes for sale and rent.

Website: www.canarywharf.com

Instagram: @canarywharflondon @woodwharf

Twitter: @YourCanaryWharf, @CanaryWharfGrp@Level39CW,@Wood_Wharf

Our Culture and Values

Working at Canary Wharf Group means working for a forward thinking, collaborative team. We hire staff who strive to make a difference and achieve the highest standards. Everyone is empowered to make a difference and our ethos encourages everyone to think like an owner.  Our business puts our customers and people at the heart of everything, we work to meet their needs and exceed expectations.

Our mission is to empower our people, engage our communities and create sustainable places.

The Job Opportunity

To manage the service provision of the FM Helpdesk, ensure an efficient and safe contractor management process. To oversee the implementation and coordination of centralised engineering teams, including workforce planning, KPI’s and career development.

Main Responsibilities:

• Management of the Helpdesk team to ensure high levels of customer service, resource management & service delivery.
• To develop and maintain effective communication processes with all service users to ensure issues are dealt with promptly and effectively.
• To ensure that PPM and statutory tasks are planned, resourced, and completed in line with requirements.
• Planning and tasking of engineering workforce to complete reactive and planned Maintenance tasks within agreed KPI’s.
• Provide weekly status reports to the Operations teams on PPM and Reactive tasks.
• Effectively manage engineering workforce and subcontractors to ensure satisfactory and timely completion of works to eliminate non-productive time.
• Ability to utilise a collaborative approach to deliver service improvements within budgetary constraints.
• To support the implementation of a Centralised Engineering Team, ensuring effective data gathering and KPI monitoring.
• Liaise with Health & Safety team to ensure that Compliance knowledge and procedure within contractors and other third-party vendors is kept current.
• To ensure that the FM Helpdesk and Central Engineering Teams are fully compliant with H&S requirements by.
• To manage workforce planning, career development welfare for the FM Helpdesk and Central Engineering Teams.
• To keep documentation and records in order and available for audit

What We Require of You:

• Ability to lead teams, implementing change and incorporating company values into every stage of the process
• Self-driven and focused individual with the ability to work on their own initiative.
• Ability to analyse and interpret data – driving insights and recommendations for improvement.
• Ability to utilise a collaborative approach to deliver service improvements within budgetary constraints.
• Experience working in an engineering/building services environment.
• Experience of CAFM systems essential. Knowledge of Concept, SFG20 and YARDI or similar financial management systems would be desirable.
• Ability to engage with stakeholders at all levels.
• Computer literate, familiar with Microsoft Excel, Word and PowerPoint.

If you would like more information about this position, or would like to apply, please contact Mohammed Salam on 020 7418 2664 or by e-mail, [email protected]

If you would like some help with applying for this opportunity,  click here to register for Opportunity Lambeth Services and one of the team will be in touch.