Vacancy overview

The Healthcare Assistant (HCA) at LIPS. Healthcare is a vital member of the team, contributing to the delivery of exceptional patient care and Consultant relationships. The role involves providing support to healthcare professionals, ensuring efficient patient flow, and maintaining a safe and welcoming environment within the clinic. Staff are multi skilled in this diverse role incorporating clinic support, patient care and front and back of house services.

The role involves effective communication with patients and colleagues, meticulous documentation, and active participation in quality improvement initiatives. Being able to promote an excellent patient experience in a private care setting with attention to detail and impressing key stakeholders such as Consultants and ensuring the clam and effective running of the service on a day to day basis.

• Understand the LIPS. Strategy and develop performance and services to support Participate in audits and quality improvement initiatives.

• Stay updated on best practices and contribute to the enhancement of services.

• Accurately record and report measurements and vital signs.

• Assist with minor medical procedures under the direction of healthcare professionals

• Maintain accurate and up-to-date patient records using electronic systems.

• Coordinate appointment schedules and manage patient flow efficiently.

• Ensure completion of all necessary documentation in a timely manner.

• Take payments

• Greet and assist patients, ensuring a positive and welcoming experience.

• Escort patients to examination rooms and assist with their comfort and needs.

• Support healthcare professionals during patient examinations. tests and procedures.

• Manage concerns raised by patients, visitors and staff in a proactive, timely fashion and take remedial actions as necessary

• Communicate effectively with patients, families, and colleagues.

• Develop effective communication with consultants and clinic service providers.

• Offer care and compassion for patients with concerns and questions.

• Delivery and excellent customer service to patients and Consultants

Qualifications and Training High school diploma or equivalent required. Certification as a Healthcare Assistant (HCA) is preferred Basic Life Support (BLS) certification