Vacancy overview

Main purpose of post

To source, negotiate and broker all care placements, extra care and domiciliary care packages for service users with more complex needs within and outside the established commissioning and procurement frameworks.

To assists as appropriate with the quality assurance and monitoring for all direct payments to ensure compliance and appropriate use of funds by service users.

To manage daily referrals for care packages ensuring that they are placed in a timely manner whilst adhering to best value and quality assurance principles.

To undertake the line management and supervision of staff.

Key Responsibilities

Operational

• To broker creative and cost-effective care solutions for people with complex and specialist needs
• To source and negotiate the fee for spot domiciliary care packages and nursing/residential placements outside of the existing list of suppliers.
• To offer high quality advice, information and support to service users, carers, families and relevant agencies to enable them to make the right choice of service provision which suits the individual’s assessed needs and care requirements. This would involve working with different teams as it will include people with Learning, physical/sensory disabilities, Mental Health needs, dual diagnosis and older people.
• To identify suitable service providers in conjunction with care managers, service users and their families that best meet their needs and provide value for money.
• To update management information systems and pass accurate information to the relevant teams regarding changes to client status.
• To broker all services within the relevant commissioning and procurement frameworks.
• To research and provide information about local services, networks and activities, community resources and opportunities for service users, and associated costs.
• To make arrangements to facilitate the timely discharge of patients from hospitals at the weekend or outside of normal working hours.
• To use information received to initiate the re-assessment and review due to changing care needs for existing service users
• To log and monitor complaints regarding service provisions, within agreed procedures as required.
• To fully utilise vacancies within our block care homes to minimise voids wherever possible.
• To undertake the line management and supervision of staff.
• To provide cover in the absence of your colleagues and/or line manager.
• To work with care managers to source supported/extra care accommodation, to include viewing potential accommodation when required.
• To manage extra care voids and the allocations process, liaising between relevant partners to minimise voids. This includes ensuring all schemes and landlords follow the nominations process.
• Attend meetings as required.
• To amend and close packages as advised by care managers and service users.
• To create purchase order for services commissioned ensuring the use of the correct element and care tasks have been used for financial purposes in a timely manner to enable accurate budget monitor reporting.
• To setup new customers and raise invoices for client contribution for short term placements
• To support accurate recording using IT systems, including Mosaic and Oracle.
• To resolve financial queries from providers and service users relating to service provisions in a timely manner and escalate where appropriate.
• To update non-standard financial assessments on Mosaic and notify providers of the cost the client is assessed to pay.
• To organise, plan and prioritise work, attend supervision and cooperate with discussions relating to personal development.
• To carry out all placements within the Contracting Processes or Service Level Agreement and check that providers are approved by the Care Quality Commission.

Partnership working

• To work with brokerage colleagues on identifying gaps in the market and developing appropriate services in conjunction with commissioning colleagues.
• To support Social Care and Integrated Commissioning in the development of practices to deliver integrated services.
• To process referrals for extra care by liaising with applicants, social workers, landlords and care providers. This include escalating any difficulties arising from the referrals to a senior officer.

Developmental

• To contribute to the development of new procedures and policies on processes and systems changes.
• To maintain awareness of good practice in relation to Quality Assurance as it applies to the delivery of care provisions

Generic Duties

• To carry out duties of the post in accordance with the Care Act, Mental Capacity Act, Data Protection Act, the Computer Misuse Act, the Health and Safety at Work Act and other relevant legislation, as well as Council policies, procedures, Standing orders and Financial Regulations.
• To carry out the duties and responsibilities of the post with full regard to the Council’s Equal Opportunities Policy and any other council policies and good practice and guidelines and adhere to the Code of Conduct.
• To take responsibility, appropriate to the post for tackling racism and promoting good race ethnic and community relationships. 4. To report and respond as appropriate to safeguarding concerns relating to children or adults that may be identified and contribute as appropriate to the investigation of those concerns. 5. To undertake other duties (within the post’s scope of responsibilities which might be reasonably requested from time to time

Key Knowledge

K. Knowledge of brokerage, direct payments, self-directed support and personalised budgets

Relevant Experience

E1. Experience of working to tight deadlines and of setting and achieving targets (able to work within demand led service with conflicting deadlines)

E2. Proven administrative experience working in a public sector (or equivalent) organisation using Mosaic financials or similar client information systems

E3. Experience of setting up complex care packages/placements including the negotiation of cost while adhering to the council financial envelope

E4. Experience of supervising and managing staff

Qualification

Q. GCSE including mathematics and English Language – Grade 5-9 (A-C) or equivalent

Key Behaviours

B1. Communicates Effectively is about how we talk, write and engage with others. It’s about using simple, clear, and open language to establish positive relationships with others. It’s also about how you listen and make yourself open to conversation

To apply, please click here to access the online application form. 

If you would like some help with applying for this opportunity,  click here to register for Opportunity Lambeth Services and one of the team will be in touch.