Join a fast-paced, dynamic environment at the heart of the beauty and wellness industry. This is a key role driving excellence across operations, logistics, and B2B wholesale fulfilment.

We’re looking for a confident and experienced Operations Manager to lead a collaborative team and oversee the smooth running of all order processing and dispatch operations. This is a hands-on role where you’ll work closely with internal teams, warehouses, and sales to ensure an exceptional customer experience and continuous improvement across the board.

• Leading and managing the Operations team, assessing workloads and allocating accounts

• Managing and developing the team through weekly catch-ups and tailored development plans

• Managing the full operational process, responding to follow-up queries and customer needs

• Maintaining strong working relationships with warehouse partners and improving fulfilment processes

• Updating warehouse teams on B2B requirements such as kitting and reworks

• Overseeing order fulfilment, export documentation, and compliance paperwork

• Acting as the point of escalation for urgent issues and key projects

• Collaborating with the Head of Operations on system and warehouse improvements (e.g. EDI integration)

• Supporting credit control with account reconciliation

• Working with the Ecommerce team to resolve stock/order issues and reduce web errors

• Creating reports to monitor open orders and support wider business decisions

• Providing weekly updates on operational performance and ongoing projects

• Supporting Sales teams across various territories and planning seasonal product launches

• Driving the S&OP process through post-activity evaluations

• You’ve got proven experience managing operational teams within a fast-moving business

• You’re a strong communicator who builds trusted relationships across departments

• You thrive under pressure, love improving processes, and have a sharp eye for detail

• You’re confident using ERP systems (such as SAP or Business Central)

• You take ownership and have a proactive, solution-focused mindset

• You’re comfortable reporting to senior leadership and contributing to business-wide strategy

• Your time management and organisational skills are second to none

• You’ve got experience working across B2B, wholesale and ecommerce functions